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Business Process Management (BPM) For CMMI®-based Process Improvement (30th March, 2005 Timing: 9.00 to 17.00 Hours)

The objectives of the 1-day tutorial are to:

  • Understand the concepts of business process management (BPM)
  • Equip the participants with the techniques and approaches to perform a company wide business process management
  • Learn a comprehensive methodology of performance driven process optimization, business process modeling, analysis, process implementation and control.
  • Learn to use a BPM tool to implement a CMMI®-based practices.

The Tutorial Coverage Outline is

1. Introduction to BPM
     - Critical success factors for BPM Projects
     - Profile of BPM leadership and team

2. Performance driven business process optimization
     - Aligning process improvement to corporate strategy
     - The use of balanced scorecard.
     - Cause and effect model
     - Identification of key performance indicators
     - Prioritization of improvement initiatives

3. Process Modeling Methodology
     - Multiple views of process models in an enterprise architecture
     - Types of models and objects used in BPR projects
     - Establishing modeling convention
     - Process modeling in large organisation
     - Use of reference models

4. Practice session
     - Analyze current practice
     - Evaluating current performance and against the CMMI model
     - Design improved process
     - Improving process performance and complying to the reference model
     - Analyze improved process
     - Tailoring from standard process

 
Instructor Profile : Michael Foo, Process Works

Michael is a Consulting Partner with Processworks.

He has over 12 years of software engineering experience range from software product development, quality control, quality assurance, training, systems and network engineering, and in technology and process change management.

Michael was formerly with Motorola's Singapore Software Center for 7 years engaged in CMM-based model interpretation and implementation

Michael was for 3 years, the Software Engineering Process Group Chairman for Motorola Global Software Group Singapore.

He is a qualified Six Sigma Green Belt; Black Belt trained and has led Six Sigma projects in software.

Formed and chaired Motorola Global Software Group Common Metrics Team

Achievements

Led Motorola software center in Singapore to SEI SW-CMM® level 5 in 2001.

Internal consultant to Motorola sectors in SEI SW-CMM® and SEI CMMI®-SE/SW/IPPD/SS. Performed and lead several SEI CBA-IPI-equivalent software assessments, including SEI CMMI SE/SW/IPPD/SS gap analysis and process design for SEI SW-CMM® level 4 key process areas.
Managed multi-disciplinary software engineering teams in Training, Systems and Network Engineering, Software Engineering Technology Change, Software Quality Assurance and Software Measurement.

Led multi-model improvement programs in Balanced Scorecard, Six Sigma and SEI SW-CMM®.

Created and managed Motorola’s Global Software Group's global metrics team, institutionalizing a measurement framework for its more than 15 software centers around the world.

Designed and led the development of an Experience Factory as a software development knowledge management system.

Designed and developed a software measurement system based on Practical Software Measurement’s measurement system.

Incorporated a software reliability prediction practice with a high degree of accuracy, and that lead to reducing the annual number of post release defects by 50% for 2 consecutive years.

Designed and led the development of a SW-CMM Appraisal and Tracking Tool.

Managed a Six Sigma program and led Six Sigma projects. Projects saved US$150,000 in software development costs annually.

Trainer for systems availability, software testing, software metrics, Motorola internal SEI SW-CMM®, the advanced course, and CMMI® overview courses.

Written papers “Measurement Systems Analysis for Software”, “Practical Risk and Goal Management” and “Quantitative Software Inspections”. Presented in Motorola Asia/Pacific Symposiums.

Michael has a BSC in Computer Science and a BSB in Business Administration.

 
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